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Swans Ticket Refunds Update

With the EFL confirming that the Championship season is due to resume on the weekend of June 20 behind-closed-doors, the club can confirm the first phase of ticket refunds.

Some supporters have already received requested refunds for individual match tickets and hospitality purchased for the remaining home and away games.

However, the club will now process refunds for those supporters who have yet to request a refund on individual tickets. This refund will be transferred automatically into your bank account over the next week to 10 days, so there is no need to contact the ticket office with any requests or return any unused match tickets.

For supporters who purchased tickets using cash as their method of payment, the ticket office will be in contact to discuss your refund.

Refunds and alternative options for supporters who have season tickets and seasonal hospitality for this current campaign (19-20) will follow as soon as possible.

Those with mascot packages have all been contacted in respect to their arrangements. Please contact the hospitality team on hospitality@swanseacity.com if you have any further questions.

Details for next season will be released once we have a clearer picture of how football will be played in 20-21.

For any ticket queries, please email ticketoffice@liberty-stadium.com. With staff working remotely, please allow additional time for a response.

https://www.swanseacity.com/news/ticket-refunds-update





Comments

  • Can you help please. I purchased 3 tickets for the Leeds game, e mailed regarding a refund .still ot had it. Been trying to contact someone at club with no joy. Can you advise please?
  • edited June 17
    Hi @bigoak - did you email ticketoffice@liberty-stadium.com ? 

    I've always found them really good at replying promptly and getting things sorted  :+1:
    bigoak
  • Hi DDWT , I renewed  my season ticket in February  , I have not received  any communication  from the club regards live streaming of games , any advice  appreciated  
  • Hi Malc - have you changed email address since then or have you checked your Spam folder just in case any emails have gone in there?

    Have you also yourself created a Swans Account on the website?

    If you haven't changed email address and there are no emails in the junk folder then I'd send them an email with your ST details or give them a call on 01792 616599 during normal working hours (10am – 4pm).

    You could also have a read of this, which *may* help  :)

    https://www.scfc2.co.uk/how-to-watch-the-swans-behind-closed-doors-championship-games/
  • Many thanks , found the email ,
    DDWT
  • DDWT said:
    Hi @bigoak - did you email ticketoffice@liberty-stadium.com ? 

    I've always found them really good at replying promptly and getting things sorted  :+1:

    Thanks for getting back, I have not yet, will doo so now. Thank you
  • Have  e mailed again , Am believed they intended to refund all tickets automatically? Its strange they have not refunded me for 3 tickets.

    Any suggestions?
  • bigoak said:
    Have  e mailed again , Am believed they intended to refund all tickets automatically? Its strange they have not refunded me for 3 tickets.

    Any suggestions?
    Just a guess but if the tickets were bought with cash over the counter then it might be a problem for the ticket office to process an automatic refund.
    I'm sure you'll now say it was done with credit card online :)
  • Out of interest, my Millwall tickets were refunded last week but I had no notification of the refund. I only knew I'd been refunded when I checked my credit card statement.
    DDWT
  • This was shared by the club on 1st June:

    "Some supporters have already received requested refunds for individual match tickets and hospitality purchased for the remaining home and away games.

    However, the club will now process refunds for those supporters who have yet to request a refund on individual tickets. This refund will be transferred automatically into your bank account over the next week to 10 days, so there is no need to contact the ticket office with any requests or return any unused match tickets.

    For supporters who purchased tickets using cash as their method of payment, the ticket office will be in contact to discuss your refund."

    Full article here - https://www.swanseacity.com/news/ticket-refunds-update

    In light of this, I'd suggest as @deekay mentioned above that anyone looking for a refund checks their credit card or bank statement first off  :+1:
  • bigoak said:
    Have  e mailed again , Am believed they intended to refund all tickets automatically? Its strange they have not refunded me for 3 tickets.

    Any suggestions?
    Just a guess but if the tickets were bought with cash over the counter then it might be a problem for the ticket office to process an automatic refund.
    I'm sure you'll now say it was done with credit card online :)
    Was done at ticket office now refunded . thanks for the advice much appreciated
     
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