With the Swans returning to Championship action behind-closed-doors on Saturday, fans are being given access to watch games online and Sky Sports.
All of the club’s remaining fixtures are available to view from home, with matches being made available through coverage on the club’s Official SwansTV Live service and some selected games on Sky Sports.
However, there are some restrictions that you need to be aware of and the following information will tell you all you need to know about watching the Swans from the comfort of your home!
When can you watch games?
There are some differences for fans who live in the UK and for those that live outside the UK.
* Notes for UK based fans ONLY
For Season ticket holders who opted in for the streaming service as part of the season ticket refund options will be able to watch all nine remaining Championship fixtures.
This includes any games selected for ‘live’ transmission by Sky Sports (you will not be able to watch live Sky games if you are a season ticket holder watching outside the UK). You will receive a promotional code that will give you access to all fixtures, except any play-off games.
Season ticket holders who opted out of the streaming option will have to purchase a match pass for each game. Match passes are priced at £10 per fixture. All Swans games will be available to stream except those selected for ‘live’ transmission by Sky Sports and any play-off fixtures.
Non-season ticket holders are able to purchase a Match Pass for £10 per fixture. All games will be available to stream except those selected for ‘live’ broadcast by Sky Sports and any play- off fixtures.
To purchase a Match Pass for £10 please visit the Official Swans TV page.
* Notes for International (non-UK) based fans ONLY
For supporters outside of the UK, the usual process will apply for those with annual and monthly subscriptions. Annual subscriptions are still live and payments for rolling monthly subscribers were reactivated on Wednesday (June 10) unless previously cancelled by the individual account holder.
Supporters who have cancelled their subscriptions will need to sign up again to receive the streams. If you are unsure whether your account is still active, or have any queries, email email@example.com.
Unfortunately, any fixtures broadcast ‘live’ in the UK by Sky Sports or selected by Pitch for international feeds are not available to stream, except for dark market countries, which are listed below:
Europe: Albania, Cyprus, Faroe Islands, Gibraltar, Hungary, Liechtenstein, Luxembourg, Malta, Moldova, Netherlands, San Marino, Ukraine.
Middle East and North Africa: South Sudan.
Asia: Afghanistan, Bangladesh, Bhutan, Brunei, Cambodia, East Timor, Hong Kong, Indonesia, Japan, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Pakistan, Philippines, South Korea, Sri Lanka, Taiwan, Thailand.
Caribbean: Belize, Bermuda, British Virgin Islands, Cuba, Puerto Rico, St Barthelemy, St Helena, Ascension & Tristan da Cunha, St Kitts & Nevis, St Martin, St Vincent & the Grenadines, US Virgin Island.
South America: Falkland Islands
Oceania: American Samoa, Christmas Island, Cocos Islands, Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Norfolk Islands, Northern Mariana, Palau, Papua, New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna.
Please note that dark market countries are subject to change by the EFL.
Individual games are available to purchase at £7.99 on the Official Swans TV page.
I have a season ticket code, what do I do?
You will need to be logged in and registered to correctly redeem a code. Please follow this link once you have logged in to your Swans Club Account to redeem the voucher HERE
If you have requested a code as part of your season ticket refund option, they will be sent out by email by 10am on Wednesday, June 17th 2020.
If you have not received a code by then, please email: firstname.lastname@example.org.
Alternatively phone our hotline number 01792 616599 during normal working hours (10am – 4pm) from Wednesday, June 17.
The helpline will be open for 90 minutes prior to kick-off for each fixture.
Please use this email and hotline number for matters relating to missing codes or general set up advice.
For technical advice, email: email@example.com.
Step-by-step guide to registering your Season Ticket Code
- User receives code via email
- User should go to https://swanseafcpayments.streamamg.com/account/register/ step1
- Scroll down and enter the code in the box ‘Have a gift voucher or discount code?’
- If user is logged in, they’ll see the success message.
- If user isn’t logged in, they’ll be prompted to login to their Swans Club Account, then they’ll see the success message. If you haven’t got a Swans Club Account, you’ll need to register for one. You are advised to do this in advance.
- Live stream is then available to view from the home page of the official website (the live logo is in the top left corner). Ensure that you have selected the video or audio button. The link on the official Swans App will either be in the Swans tab or Live tab on the bottom of your device.
- Each voucher can only be used on one device at a time
- Reminder that if watching the stream on a mobile device, the club app MUST be used due to EFL regulations.
What devices work for the live stream?
Live video streams are only available on the desktop version of the official swanseacity.com website or via the official Swans App on mobile or tablet.
Your Official Swans App must be kept up to date for it to work efficiently. If you visit the Apple App Store or Google Play Store and look at upgrades, then this will flush out any bugs identified.
You can download the Swansea City Official App:
For IOS – HERE
For Android – HERE
You cannot watch via a mobile device, unless it is through the official Swans App, due to EFL rules.
It is also not available on AppleTV, Chromecast or any other big screen streaming devices, also due to EFL rules.
Audio is available on all devices.
If you are unsure whether your technology will support SwansTV Live, please contact: firstname.lastname@example.org with your device and browser details.
What are the system requirements?
Your device needs to comply with the following minimum system requirements:
Processor: 2.33GHz or faster x86-compatible processor, or Intel®, Atom™ 1.6GHz or faster processor for netbooks;
Memory: 2GB (1GB for netbooks) 128MB of graphics memory. 512MB of RAM (1GB of RAM recommended for netbooks);
Operating Systems: Windows 8.1 or later, Mac 9+
Browsers: The latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari are supported.
Please note that Internet Explorer and Opera are not supported for Live Video.
Mobiles & Tablets Operating Systems: Android 6+, iOS 9+. Some OS may still not be supported by manufacturer.
What are the internet connection requirements?
You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported). For users travelling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognised as a selected territory).
I am having issues with my video or audio feed. What can I do?
Please report your technical issues to email@example.com who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. Please note, that it is your responsibility to ensure you are using compatible technology BEFORE purchasing a live subscription.
How do I get a refund?
Refunds can only be issued for people who have reported a technical issue during the game, and it proves to be a fault of our providers and cannot be rectified. Please note that if you do not watch a stream through choice, or do not report a technical issue to customer service before or during the game, we will not be able to issue a refund.
Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.
Can I get an illegal feed?
All feeds of the game are monitored by the club and the EFL. The EFL has a strict monitoring policy in operation and will prosecute individuals who illegally stream live games. We would ask anyone who observes these feeds to anonymously inform us via firstname.lastname@example.org as it has a negative effect financially on the club.
My feed keeps buffering. What’s wrong?
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net to test your download speed. Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.
I’m receiving a “media not found” message
The live video or audio commentary player will only be live during a match or when the live feed is switched on just prior to kick-off. If the game has kicked off and you are receiving this message, please contact via email@example.com
I’ve forgotten my Username / Password
If you’ve forgotten your username and / or password, then please click on the relevant links on the login screen or email: firstname.lastname@example.org.
Alternatively phone our hotline number 01792 616599 during normal working hours (10am – 4pm) from Wednesday, June 17. The helpline will be open for 90 minutes prior to kick-off for each fixture.
If you have any further queries, please contact customer services at email@example.com and you will receive an email with your Username / Password reminder.
Why can’t I view the live stream on mobile?
All live games can only be viewed on desktop / laptop. Mobiles, tablets and game consoles cannot be accessed through the mobile browser or pre-installed browsers due to EFL regulations. However, coverage can be accessed via the official Swans App.
For the best support with the live stream and audio commentary, the recommended browser is Google Chrome across all devices. Internet Explorer is not supported.
You can listen to live commentary of all nine-remaining game.
Finally, should you still require assistance then please use one of the following links:
For any technical streaming help, please email our streaming partner: firstname.lastname@example.org
For Swans Club Account help, please email: email@example.com
This information was put together with the help and assistance of Swansea City Football Club.